Terms & Conditions

Triple E Repair reserves the right to refuse to perform services at any time for any reason. The client may cancel scheduled service at any time. However, the client will be liable for any incurred parts/equipment expenses, service call expenses, and/or labor expenses that have been authorized. All terms shall be governed by the laws of the Commonwealth of Pennsylvania.

Service Area

Triple E Repair may perform service calls. Triple E Repair is based in Perry County, Pennsylvania, and serves Perry, Cumberland, Dauphin, and Juniata Counties. There is no specific service call fee. The travel time incurred with a service call is billed at the standard labor rate. If tools, supplies, or parts are sourced while on a service call, the extra driving time is billed at the standard labor rate.

Estimates

Estimates can be requested by the client. However, estimates are not exact quotes and cannot always be used to accurately forecast the final cost of a project. Estimates are meant to give ballpark pricing for products and/or services. If more or less parts are used, more or less labor is used, or if other services are rendered, the invoice for the project may be higher or lower than the estimate. Estimates are produced free of charge. However, if diagnostics or a project consultation is required, the client will be billed for those services.

Labor & Payment

There is a half-hour minimum labor charge per repair invoice. A two-hour minimum charge is used for service calls. All work is completed on a time and material basis. In rare circumstances projects may be completed on a flat-rate basis (or with negotiated hourly rates) with the rates and scope of work being fully documented beforehand. Service labor is tracked electronically down to the minute and billed accordingly. All clients are required to pay for services rendered upon receipt except for authorized credit customers. Any invoice that is marked “Due on Receipt” is expected to be paid within 5 business days of the invoice date. If an invoice is not paid within the 5 days, the payment is considered late. A fee of 5% of the amount due or $15, whichever is greater, will be added on the 6th day and every month thereafter. Credit customers in good standing will be billed at the end of each month with a 30-day payment period unless otherwise noted. Credit accounts will incur a 5% or $15 (whichever is greater) finance charge/late fee per month after the 30-day payment period. If payments are made to any account with active finance charges/late fees the payment will pay all finance charges/late fees first and then be applied to the oldest invoices. We accept payment via cash, check (only local customers or preauthorization to use check payment), PayPal, online bank payment (ACH), and all major credit/debit cards. There will be a $50 charge on all returned checks. Please be sure to contact us if you have any questions regarding payment.

Storage Fees

After diagnostics or repair(s) are complete Triple E Repair will contact the customer. The customer is expected to pay for and pick up the vehicle or equipment within 5 days. A storage fee will be added to the invoice after 5 days of repair (or diagnostics) being complete and customer being notified. Storage fees are $15 per day for automobiles and $5 per day for smaller equipment.

Shop Supplies

All invoices that include a labor charge will include a separate charge called shop supplies. This charge is to cover miscellaneous shop supplies including but not limited to reasonable amounts of nuts, bolts, wiring repair supplies, gloves, rags, cleaners, solvents, lubricants, fluid top off supplies, and other small consumable supplies. This charge is based on 5% of the total labor charge.

Privacy Policy

Any private information given to, found, or viewed by Triple E Repair during a service period will be held in strict confidentiality unless disclosure is required by law. The information we see and receive will not be given, sold, or used for any purpose other than to provide service to or communicate with the customer. Triple E Repair reserves the right to disclose our client list (Name, location, and service category only. No third-party marketing of any kind). Triple E Repair may record phone calls and in person conversations with the customer or direct affiliates to the customer. We reserve the right to publicly respond to reviews and/or comments directed to or mentioning Triple E Repair. We reserve the right to publicly display project correspondence, project details, and other facts when responding to reviews and/or comments directed to or mentioning Triple E Repair. We do not condone SPAM or send any unsolicited email. We respect your privacy and use the utmost care to protect it.

Refunds, Returns, & Warranty

All claims and returned goods must be accompanied with your invoice. We do not offer cash refunds. Items are not returnable after 30 days. Items returned within 30 days are subject to a 20% restocking fee. Items may be non-returnable if they are open and/or used at the discretion of Triple E Repair. Special order parts are non-returnable.

All work performed by Triple E Repair is guaranteed to be free from workmanship errors for 1-year immediately starting after that specific work was performed. This warranty is a limited warranty. See complete warranty details below:

• Triple E Repair will repair the workmanship error(s) and bear the cost of the labor and part(s)/item(s) when the issue is reported during the specified warranty period and Triple E Repair has reasonable access to the problem for service.
• Triple E Repair reserves to right to refund the original labor charge excluding part(s)/item(s), service call charges, and other project expenses in lieu of repairing the workmanship error(s).
• The warranty period starts immediately after the service labor was completed or billed to the customer, whichever comes first.
• This warranty does not cover failures due to acts of God, electrical surge, age, normal wear and tear, abuse, misuse, neglect, alteration, impact, or accident.
• This warranty does not cover service call charges, shipping fees to or from the customer, emergency service fees, towing fees, or roadside assistance fees.
• The warranty coverage is limited to 100% of the original purchase price of the project including service labor and part(s)/item(s) sold by Triple E Repair with the warranty in question.
• When a customer supplies any part(s), item(s), equipment, or supplies for a project the entire project is non-warrantable.
• If Triple E Repair accepts a customer supplied part(s), item(s), equipment, or supply(ies) the customer will be liable for extra labor and service call charges if the item(s) is found to be incorrect or damaged in any way. Extra labor may be needed to test the item(s) and/or research compatibility and/or install/de-install the item for inspection and testing. The customer will also be liable for paying for replacement part(s), item(s), equipment, or supply(ies) if Triple E Repair is authorized to complete the job.
• This warranty does not cover personal injury/death, rental car expenses, replacement vehicle expenses, taxi/transportation expenses, loss of settings in vehicle modules, or loss of wages/income/revenue/sales.
• This warranty is only valid for the original purchaser.

If a part(s)/item(s) sold by Triple E Repair includes a warranty, the warranty period and warrantor will be listed on the invoice. Most warranties are supplied by the vendor, manufacturer, or distributor, but some parts/items come with a direct limited warranty from Triple E Repair. If the warranty is from the vendor, manufacturer, or distributor, please refer to their specific warranty information for further details. If the warranty is from Triple E Repair, please see the complete warranty details below:

• Triple E Repair will repair or replace the defective part(s)/item(s) and bear the cost of doing so when the issue is reported during the specified warranty period and Triple E Repair has reasonable access to the problem for service.
• Triple E Repair reserves to right to refund the original warrantied purchase price of the part(s)/item(s) excluding labor, service call charges, and other project expenses in lieu of repairing or replacing the part(s)/item(s).
• The warranty period starts immediately after the part(s)/item(s) was installed or sold to the customer, whichever comes first.
• This warranty does not cover any part(s)/item(s) that fails due to acts of God, electrical surge, age, normal wear and tear, abuse, misuse, neglect, alteration, impact, or accident.
• This warranty does not cover labor expenses for, including but not limited to, testing, diagnostics, de-installation, installation, setup, configuration, or personalization.
• This warranty does not cover service call charges, shipping fees to or from the customer, emergency service fees, towing fees, or roadside assistance fees.
• The warranty coverage is limited to 100% of the original purchase price of the part(s)/item(s) sold by Triple E Repair with the warranty in question.
• This warranty does not cover personal injury/death, rental car expenses, replacement vehicle expenses, taxi/transportation expenses, loss of settings in vehicle modules, or loss of wages/income/revenue/sales.
• This warranty is only valid for the original purchaser.